Nathan
NAC engineer
Recent appliances
- Washing Machines
- Fridge Freezers
- Dishwashers
- Ovens
- Tumble Dryers
Recent brands
- Bosch
- Hotpoint
- Samsung
- Beko
- Neff
Recent areas
- Stoke-on-Trent
- Stafford
- Congleton
Appliance playing up in Stoke-on-Trent? We'll fix it.
From washing machines and dishwashers to ovens, fridges and tumble dryers, our fully trained engineers cover every major brand across Stoke-on-Trent. You get a fixed service charge quoted upfront, often a same or next working day visit, and a guarantee on every repair we complete.
Coverage check · under a minute
See if we cover your street.
- Covering all Stoke-on-Trent
- Service charge fixed upfront
- Every repair guaranteed
326+ towns & cities covered
By the numbers
Our repair record in Stoke-on-Trent.
These are real numbers from our work across Stoke-on-Trent, not rounded-up marketing claims.
- 347 Repairs completed in the last 24 months
- 1.7 days Average attendance from booking to visit
- 74% First-time fix sorted on the first visit
- £75-£120 Typical repair cost fixed service charge upfront
Common faults
The faults we see most across Stoke-on-Trent.
These are the faults that bring our engineers out to Stoke-on-Trent homes most often.
-
Not cooling or freezing
£80–12020% of jobsFridges and freezers running warm, icing up at the back or not holding temperature, often a thermostat, fan or sealed-system fault diagnosed on the visit.
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Not heating up
£80–12018% of jobsAn oven or dryer that won't reach temperature, usually a failed element or thermostat, or the grill working while the main oven stays cold.
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Won't power on or start
£80–11016% of jobsDead display, no response at the buttons or a cycle that won't begin, commonly a faulty switch, door interlock or control board.
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Won't drain or spin
£80–10514% of jobsWater left standing or a drum that won't turn, typically a blocked pump or filter, a fault code on the pump, or a worn belt.
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Leaking water
£80–11013% of jobsWater pooling underneath the machine, often a worn waste pipe, perished door seal or a split hose that we trace and replace.
-
Error code showing
£80–11012% of jobsA flashing code or warning light flagged by the control board, from anti-flood alerts to pump faults, pinned down on the first visit.
Fault frequencies and price ranges are based on aggregated NAC repairs across Stoke-on-Trent over the last 24 months.
What we repair
Every major appliance in your Stoke-on-Trent home.
From the fridge that's stopped cooling to the oven that won't heat, our fully trained engineers cover the appliances households in Stoke-on-Trent rely on every day. Most common spares travel on the van, so a lot of jobs are sorted on the first visit.
Fridge Freezer repairs in Stoke-on-Trent
Warm cabinets, icing at the back and noisy compressors traced and put right.
- Not cooling or holding temperature
- Frost building up at the back
- Water collecting in the bottom
- Constant beeping or warning light
Washing Machine repairs in Stoke-on-Trent
Drum, pump, bearing and electronic faults diagnosed and fixed on the visit.
- Won't spin or drain
- Leaking water underneath
- Stops mid cycle
- Loud or grinding noise when spinning
Oven repairs in Stoke-on-Trent
Elements, fans, thermostats and door faults sorted so it heats properly again.
- Not heating up
- Tripping the electrics
- Fan running constantly
- Door glass or seal coming away
Dishwasher repairs in Stoke-on-Trent
Drainage, heating, door and control problems pinned down and repaired.
- Not draining or full of water
- Won't start a cycle
- Dead control panel
- Error code showing
Range Cooker repairs in Stoke-on-Trent
Multiple ovens, grills and ignition faults handled across gas and electric models.
- Ovens not heating evenly
- Grill not working
- Tripping the electrics
- Broken control dial or hinge
Tumble Dryer repairs in Stoke-on-Trent
Heating, drum and sensor faults fixed across vented, condenser and heat pump types.
- Not drying or no heat
- Drum not turning
- Humming but won't start
- Error code on the display
Why NAC
Why people pick NAC.
- Fast appointments
Book before around 3pm and there's usually an engineer free to visit the next working day, often sooner.
- Every repair guaranteed
Each completed repair comes with a guarantee, confirmed in writing, with the length set by the parts we fit under our terms.
- One fixed price
You agree the service charge before we attend. It covers callout, labour and VAT, with only any parts quoted separately first.
- Fully trained engineers
Our engineers are trained by us across every major brand and appliance, and they're DBS-checked and insured too.
Your local team
Meet the engineers covering Stoke-on-Trent.
Paul
NAC engineer
Recent appliances
- Washing Machines
- Fridge Freezers
- Dishwashers
- Ovens
- Range Cookers
Recent brands
- Samsung
- Bosch
- Hotpoint
- Zanussi
- Beko
Recent areas
- Stoke-on-Trent
- Congleton
- Sandbach
Cameron
NAC engineer
Recent appliances
- Fridge Freezers
- Tumble Dryers
- Dishwashers
- Ovens
- Range Cookers
Recent brands
- Hotpoint
- Smeg
- Beko
- Samsung
- Bosch
Recent areas
- Kidsgrove
- Biddulph
- Leek
- Stoke-on-Trent
- Congleton
Areas we cover
Postcodes we cover in Stoke-on-Trent.
ST1
- Hanley
- Shelton
- Etruria
- Birches Head
- Northwood
- Bucknall
- Eaton Park
- Sneyd Green
- Smallthorne
- Ford Green
ST2
- Abbey Hulton
- Bentilee
- Ubberley
- Milton
- Norton
- Baddeley
- Bagnall
- Werrington
- Weston Coyney
- Parkhall
ST3
- Longton
- Blurton
- Dresden
- Florence
- Fenton
- Meir
- Meir Park
- Normacot
- Sandford Hill
- Trentham
ST4
- Stoke
- Penkhull
- Hartshill
- Boothen
- Trent Vale
- Hanford
- Oak Hill
- Mount Pleasant
- Springfields
- Basford
ST5
- Clayton
- Chesterton
- Cross Heath
- Knutton
- Silverdale
- Wolstanton
- May Bank
- Westlands
- Thistleberry
- Keele
ST6
- Burslem
- Tunstall
- Goldenhill
- Sandyford
- Chell Heath
- Great Chell
- Little Chell
- Bradeley
- Brown Edge
- Endon
ST7
- Kidsgrove
- Talke
- Alsager
- Mow Cop
- Newchapel
- Butt Lane
- Packmoor
- Audley
ST8
- Biddulph
- Biddulph Moor
- Brown Edge
- Endon
- Horton
- Packmoor
ST9
- Werrington
- Endon
- Bagnall
- Stanley
- Cellarhead
- Cheddleton
- Brown Edge
- Milton
ST10
- Cheadle
- Alton
- Blythe
- Checkley
- Forsbrook
- Ipstones
- Stramshall
- Churnet
ST11
- Forsbrook
- Fulford
- Caverswall
- Checkley
- Lightwood
- Normacot
ST12
- Barlaston
- Trentham
- Oulton
- Swynnerton
Customer reviews
Trusted by households across Stoke-on-Trent.
Don't just take our word for it. Every review below comes from a real NAC customer and is independently verified by Trustpilot, including plenty of people right here in Stoke-on-Trent.
Rated Excellent Trustpilot
4.7 out of 5 · 30,719 reviews
Good customer service with satisfaction. Promptly given an appointment for next day. Got a message from the engineer the same night and a voice call the next morning to let us know the time he would come. Repairs are good so far.
Mark, who came to repair my fridge, went above and beyond to get the issue sorted. He also has excellent customer service skills, nothing was too much trouble. What a lovely guy, thank you.
I found NAC whilst Googling for a local dishwasher repair service in North Staffordshire. From start to finish the professionalism and service were second to none. I booked a next-day slot with a confirmed, competitive price and received instant confirmation.
Easy booking of a job that needed doing. Fast, efficient service and the engineer was very good.
I have found this company to be very reliable and honest. The engineer, Nathan, was pleasant, punctual and kept me informed of the work needed to repair my oven. I knew the cost before parts were ordered, and now it's done.
First time using this company and I was reluctant at first as I hadn't heard of them. I'm so glad I did. They were in touch straight away with an appointment, the engineer diagnosed the problem and I had the price by email within half an hour.
Not just the big appliances
We also fix coffee machines.
Bean-to-cup, pod and espresso machines from De'Longhi, Jura, Sage, Gaggia and more - repaired in your Stoke-on-Trent home by the same engineers you'd trust with your washing machine.
- Descaling faults, blockages and weak flow
- Leaks, faulty pumps and pressure loss
- Grinder jams and no-power faults
Would you rather not call? Book online, get a free repair quote in under 60 seconds and confirm your engineer visit there and then, without speaking to anyone.
Cover every essential appliance in your home for just £89 a year.
Membership brings priority same or next-day visits, discounts on repairs, free parts delivery and a yearly maintenance check across all your kitchen appliances in Stoke-on-Trent.
- No excess charges
- Parts delivered free
- Cancel whenever
Common questions
Questions we hear most.
A few things Stoke-on-Trent customers tend to ask before they book. If yours isn't covered here, our team are happy to talk it through.
Still got a question? We're happy to help.
How much does a repair cost?
You agree a fixed service charge before an engineer comes out, and that covers the callout, all labour and VAT. The only thing on top is parts, which we always quote separately and get your go-ahead on before fitting them.
How quickly can you get to me in Stoke-on-Trent?
Often the same or next working day, depending on what we have free. Booking before around 3pm gives you the best shot at a next-day visit across the city.
Is the repair guaranteed?
Yes. Every repair we finish comes with a guarantee, and the length depends on the parts we fit, as set out in our terms and conditions. We'll confirm the details for your job in writing.
Are your engineers qualified?
Our engineers are fully trained by us across every major brand and appliance, and they're DBS-checked and insured. Most carry the common spares on the van, so plenty of faults are sorted on the first visit.
Book a repair
Got an appliance to fix in Stoke-on-Trent?
Grab a fixed-price quote online in a couple of minutes, or chat it through with our UK booking team on 01782 498 727 and we'll get a visit in the diary.
- Fixed-price quotes
- Guaranteed repairs
- UK booking team
