John Lewis playing up? We'll fix it.
Our engineers repair John Lewis appliances right across the UK, from washing machines and dishwashers to ovens and fridges. You get a fixed-price quote covering labour, callout and VAT before anyone visits, with parts quoted separately only if they're needed. Every repair we finish is backed by a guarantee.
The track record behind your John Lewis repair.
Every figure here comes from our own John Lewis jobs, not a brochure.
- 1,660+ Repairs completed on John Lewis in 24 months
- 1.9 days Average attendance from booking to visit
- 72% First-time fix sorted on the first visit
- £66-£144 Typical repair cost fixed price before we start
John Lewis appliance on the blink?
Common John Lewis faults, and what they cost.
These are the faults that bring us out to John Lewis appliances most often.
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Not cooling or freezing
£85–18934% of jobsA tired compressor, low refrigerant or a failing thermostat stops a fridge or freezer holding temperature. We test the system and renew what's worn.
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Won't drain or spin
£70–14918% of jobsA blocked pump, clogged filter or kinked hose leaves water sitting in the drum, so cycles stall. Usually cleared or replaced on the visit.
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Noise and vibration
£89–19916% of jobsWorn drum bearings, a loose fan motor or a creased door gasket bring on knocking, grinding and rattles. We confirm the cause before fitting parts.
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Leaks and water escaping
£79–15914% of jobsPerished door seals, split hoses or a cracked sump let water escape mid-cycle. We trace the source and replace the failed part.
Fault frequencies and price ranges are drawn from John Lewis repairs we've carried out over the last 24 months.
John Lewis appliances we put right.
From the machines you run daily to the ones that quietly keep the kitchen ticking over, our engineers cover every main category John Lewis sells. We carry the most common spares on the van, so plenty of faults are fixed on the first visit.
Washing Machine Repairs
Worn bearings, tired pumps, twisted door seals and dead control boards, traced and sorted.
- Not spinning or draining
- Leaking water onto the floor
- Loud or grinding noise on spin
- Door seal torn or warped
Tumble Dryer Repairs
Heating elements, sensors, belts and drum faults across condenser and heat pump models.
- Not heating or drying
- Drum no longer turning
- Cutting out mid-cycle
- Burning or acrid smell
Oven Repairs
Failed elements, fan motors, thermostats and door glass put back in working order.
- Oven not heating up
- Tripping the fuse box
- Fan function not working
- Door glass smashed or shattered
Hob Repairs
Gas, ceramic and induction hobs, from ignition trouble to rings that won't heat.
- Ring not lighting or heating
- Ignition clicking constantly
- Burners cutting out
- Induction error code showing
Fridge Freezer Repairs
Cooling, compressor, thermostat and seal faults diagnosed and repaired.
- Not cooling or freezing
- Ice building up at the back
- Temperature fluctuating
- Warning alarm going off
Dishwasher Repairs
Drainage, heating, spray arms and stubborn error codes cleared on the visit.
- Not draining or stuck on drain
- Leaking from underneath
- Error code on the display
- Not cleaning or heating properly
A John Lewis repair, done properly.
John Lewis appliances are made for the retailer by a range of manufacturers, so the same washing machine or fridge can hide very different parts and control boards underneath the badge. Our engineers know what tends to sit behind a John Lewis model, which means quicker diagnosis and a better chance of sorting the fault on the first visit.
We work closely with our parts suppliers to keep components moving, including harder-to-find items for older John Lewis models that are still earning their keep in UK kitchens.
- Engineers fully trained across every appliance type John Lewis sells.
- Quality parts sourced through our own supply network, fitted to last.
- Same or next-day visits in many areas when the part is already on the van.
- One fixed price covering labour, callout and VAT, quoted before we start.
- Every completed repair backed by a guarantee under our terms and conditions.
Why people pick NAC.
- Fast appointments
Book before around 3pm and we can usually get an engineer to you the next working day, often sooner in many areas.
- Every repair guaranteed
Each completed repair is backed by a written guarantee, with the length set by the parts fitted under our terms and conditions.
- One fixed price
We agree the service charge before anyone visits, covering labour, callout and VAT. Parts, if needed, are quoted separately first.
- Fully trained engineers
Our engineers are trained by us across every appliance and make, and each one is DBS-checked and fully insured.
Don't just take our word for it.
Every quote below comes from a real NAC customer and is independently verified by Trustpilot, so you're reading exactly what people said after we repaired their John Lewis appliance.
Rated Excellent from 30,719 reviews
- Independently verified
- Real customer reviews
- Updated continuously
A professional, speedy service from contact to repair. Same day call out. Lots of communication and time updates. Nick was excellent. Very professional, friendly and quickly identified the problem.
The service provided by NAC was exceptional. An engineer visited to assess the repair. As new parts were required, they were ordered by NAC and the same engineer came to install them. The fridge freezer was repaired quickly and without any mess. I would use NAC again.
The husband and wife team were able to come within a few days, explain what they were doing as they went, find the fault, fix it and fully test the system, all within the hour. Happy with the whole experience. Will use again.
I spoke to a very helpful lady about the sudden failure of my washing machine. I await the arrival of the technician in a few days time.
Heating element failed Tuesday evening. I left a repair request on the NAC website and Matt phoned Wednesday morning, arranged to visit the next day, arrived promptly at 10am with the replacement part and had the job done by 10.30. Couldn't have been more delighted with the quality of the repair.
Phoned. Came very quickly and sorted out the problem with the door sealer. Very happy!
Ready to get your John Lewis sorted?
Tell us what's playing up and we'll quote a fixed price before anyone visits. Book online in a couple of minutes, or talk it through with our UK team on 0333 016 9622.
- Fixed-price quotes
- Guaranteed repairs
- UK booking team
Look after every essential appliance for just £89 a year.
Priority same or next-day visits, member discounts, free parts delivery and annual maintenance - across your whole kitchen. The fairer alternative to insurance.
- No excess fees
- Free parts delivery
- Cancel anytime
